Frequently Asked Questions
Eastwood Storage offers 5×10, 10×10, 10×15, 10×20, and 10×30 drive-up units. All units are drive-up, and the facility also offers boat, RV, work truck, and trailer parking. View storage options.
The easiest way to determine the right unit size is to use the Eastwood Storage storage guide.
Hazardous or flammable items, food or anything perishable, and controlled or illegal substances are not allowed in storage units.
Eastwood Storage offers drive-up, non-climate-controlled units. Most items can be stored this way, but for specialty items such as wine or artwork, a climate-controlled unit may be preferable. Learn more.
Indoor storage refers to standard drive-up units where you can pull your vehicle up to the unit. Outdoor storage refers to boat, RV, and vehicle storage kept in the open yard. View storage details.
Yes, all leases at Eastwood Storage are month to month. The lease period runs from your rental anniversary date and resets every month on that same date. See rental terms.
Yes, Eastwood Storage provides 24-hour access for customers whose rent is current. Learn more.
No, Eastwood Storage does not provide a dumpster on the property. Please take your trash off-site.
Your rental includes access to the unit in your lease and access to the facility. You must provide your own disc lock. Eastwood Storage also offers a protection plan for an additional charge. See rental details.
Yes, Eastwood Storage allows you to move up or down to another available size at any time. Rental payments adjust based on the new unit rate. View options.
Prices vary based on the size of the unit and may change depending on market conditions. View current pricing.
Yes. Active-duty military receive a 10% discount, seniors over 65 receive a 10% discount, and new customers may qualify for a $1.00 first month special when signing up for a protection plan. See rental specials.
Yes, Eastwood Storage charges a one-time $20 administrative fee when you rent a storage unit. Learn more.
Eastwood Storage accepts major credit cards, checks, cash during office hours, and ACH. Many customers also use the online portal. Pay online.
Yes, autopay can be set up and will be charged on your anniversary date. Manage billing.
You can make a payment online through the Eastwood Storage payment page.
If your payment is late, you may be charged a late fee and lose gate access. After 10 days past due, your unit may be overlocked. Continued nonpayment can lead to additional lien, late, and auction-related fees. See billing information.
Yes, Eastwood Storage has both video surveillance and gated access. Customers use a unique gate code to enter the facility.
You must provide your own lock, though locks are available for purchase at the office. A disc lock is recommended. Visit website.
You control access to your unit and keep the keys. Eastwood Storage does not keep a copy of your keys unless the unit is subject to a lien sale.
If you are the verified obligor on the unit, Eastwood Storage can help restore gate access or assist with lock removal.
Yes, Eastwood Storage has onsite staff to assist with rentals, moving supplies, locks, and U-Haul rentals. When the office is closed, a live call center can assist after hours. Visit website.
You can rent online, over the phone at 937-444-4499, or in person during office hours.
Yes, you can complete your rental online through the Eastwood Storage website.
Yes, once your rental is complete, you will receive an access code and can move in the same day. Start your rental.
Please bring your gate code and access instructions, a disc lock, and any help you may need moving your items. The facility does not provide movers. See moving and storage supplies.
No, because this is a drive-up facility. However, because Eastwood Storage is a U-Haul dealer, carts and dollies can be rented through U-Haul equipment.
Rentals are month to month. At minimum, you must rent for at least one monthly period, and the lease renews automatically each month. Rental terms.
No, Eastwood Storage does not prorate move-outs. The lease continues renewing monthly until you move out. Visit website.
You must provide written notice of your intent to vacate. Once the unit is fully emptied, cleaned, and the lock is removed, send a photo of the empty unit to the office. Move-out is only complete once the unit is confirmed empty. Visit website.
Your Eastwood Storage lease provides the required notice period before moving out. If you cannot find your lease, please contact the office for a copy. Visit website.
Storage is at your own risk, so insurance or a protection plan is strongly recommended. Eastwood Storage offers an affordable protection plan that can be added to your rental. Learn more.
Yes, Eastwood Storage offers a Tenant Protection Plan that can be added to your monthly storage rental and includes zero deductible if you need to file a claim. See rental details.
Wrap furniture or electronics in plastic or cover them with a tarp before placing them in storage. Storage details.
Yes, Eastwood Storage offers outdoor boat and RV parking. Larger units such as 10×20 and 10×30 may fit some cars, though door width and ceiling height may limit certain options. View options.
Eastwood Storage offers drive-up, non-climate-controlled units. If you have highly sensitive items, a climate-controlled facility may be a better fit. If you are concerned about pest damage or humidity, the protection plan is strongly recommended. Learn more.
You can contact Eastwood Storage by visiting the website, calling 937-444-4499, stopping by the office during business hours, or emailing twalter@storageplususa.com.
Eastwood Storage offers 24-hour access to occupants in good standing. The office is open Monday, Tuesday, Wednesday, Friday, and Saturday from 9:00 AM to 2:00 PM. Office hours may change without notice. Visit website.
Yes, Eastwood Storage has 24-hour access for all occupants in good standing. Learn more.
Management can only assist the individual or individuals named on the lease agreement.
If you need help after hours, call the Eastwood Storage call center at 937-444-4499. Visit website.
No, if you are not on the lease agreement, Eastwood Storage cannot assist you in retrieving personal items from the unit.
Eastwood Storage welcomes feedback and encourages customers to leave a Google review.